FAQS
We want your Salem&Co. experience to feel simple, personal, and transparent. Below you’ll find answers to some of the questions we receive most often.
About Salem&Co.
Who is Salem&Co.?
Salem&Co. is a family-run jewelry brand founded by Mahmood Salem. We create meaningful jewelry inspired by culture, heritage, symbolism, art, and the stories that connect people. Curiosity is at the heart of what we do. We learn about the stories behind the symbols that inspire us and transform them into jewelry designed to be carried, worn, and remembered.
Are your pieces family-made?
Yes. Salem&Co. is a family business, and our jewelry is produced with the involvement, care, and craftsmanship of our family and trusted local craftspeople.
Rather than treating jewelry as simply another product, we pay close attention to the details, finishing, and meaning behind every piece.
Where are you located?
Salem&Co. is based in Türkiye, and our orders are shipped from Türkiye to customers around the world.
Products & Materials
What materials do you use?
Materials vary depending on the design. Our collections may include sterling silver, gold-plated silver, solid 14K gold, and other carefully selected materials.
The exact material, finish, dimensions, and other specifications are listed on each product page.
Can salem&co jewelry cause allergy?
None of our Salem&Co products contain nickel or other unsuitable materials.
Can I wear my jewelry every day?
Most of our jewelry is designed to be enjoyed regularly, but how you care for it will affect its appearance and longevity.
We recommend removing jewelry before showering, swimming, exercising, sleeping, or using perfumes, lotions, cleaning products, or other chemicals—particularly for gold-plated pieces.
Solid gold and sterling silver generally offer greater durability, but all fine jewelry benefits from proper care.
Shipping & Delivery
Do you ship worldwide?
Salem&Co ships to most parts of the world.
What is the estimated delivery time frame?
Processing time depends on the item. Once dispatched, standard international delivery is generally estimated at approximately 7–12 business days, although customs procedures, holidays, carrier delays, and destination-country conditions may occasionally affect delivery times.
How can I track my order?
Salem&Co will send you an email including the tracking number when your order is dispatched.
Please allow some time for the carrier's tracking system to update after the parcel has been collected.
How can I change my delivery address?
If you order has not been dispatched yet, we will be able to modify your delivery address. Unfortunately, once your order has been dispatched, we cannot modify your delivery address. You will need to contact the carrier directly in your country.
Please note that some carriers may charge a fee for a change of address within the same country once an order is dispatched.
Salem&Co will not be responsible for any extra shipping charges related to changing your delivery address.
Returns & Exchanges
What is Salem&Co exchange and return policy?
We accept returns and exchanges when the buyer contacts us within 14 calendar days of delivery.
To qualify for a return or exchange:
* The item must be returned unworn, unused, undamaged, and in its original condition.
* The item must include its original packaging and any included accessories.
* The return must be shipped using a tracked shipping service.
* Buyers must contact us before sending an item back to receive the correct return address and customs instructions.
Buyers are responsible for all return shipping costs.
For international returns, buyers must accurately declare the parcel as "returned merchandise" or a "customer return" not as a gift. Any customs duties, import taxes, brokerage fees, tariffs, handling fees, or similar charges incurred by Salem&Co when receiving the returned item may be deducted from the refund, where permitted by applicable law.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. The amount of any reduction will depend on the condition of the returned item.
Refunds will be processed only after the returned item has been received and inspected. Please do not send an item back without contacting us first.
who is responsible for return shipping costs?
Unless the item arrived damaged or there was an error on our part, the buyer is responsible for return shipping costs.
Buyers must accurately declare the parcel as "returned merchandise" or a "customer return" not as a gift. Any customs duties, import taxes, brokerage fees, tariffs, handling fees, or similar charges incurred by Salem&Co when receiving the returned item may be deducted from the refund, where permitted by applicable law.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. The amount of any reduction will depend on the condition of the returned item.
How long does it take to be refunded?
Once your returned product has been received and inspected, you will be notified by email. The refund request will be processed within 10 business days after reception of the product.
Are there items that cannot be returned?
Yes. Personalized, engraved, custom-made, altered, and certain made-to-order items are not eligible for return or exchange unless they arrive damaged or incorrect.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at customercare@salemandcoofficial.com and include your order number along with clear photographs of the item and packaging.
We will review the situation and work with you to find an appropriate solution.
I could not find the answer to my question
If you have any further questions, please contact us at customercare@salemandcoofficial.com
Jewelry Care
How should I care for my Salem&Co. jewelry?
To help preserve your jewelry:
- Keep it away from perfumes, lotions, chemicals, and cleaning products.
- Remove it before showering, swimming, exercising, or sleeping.
- Avoid prolonged exposure to moisture and humidity.
- Store pieces separately in a dry place when not being worn.
- Gently clean the jewelry with a soft jewelry cloth.
Can sterling silver tarnish?
Yes. Sterling silver can naturally tarnish over time when exposed to air, humidity, cosmetics, or chemicals.
This is a normal characteristic of silver and does not mean the jewelry is defective. Gentle polishing with an appropriate silver cloth can usually restore its shine.
Does gold-plated jewelry fade?
Gold plating can gradually wear over time depending on frequency of wear, skin chemistry, moisture exposure, cosmetics, and how the jewelry is cared for.
Following our jewelry-care recommendations will help preserve the finish for as long as possible.
Gifts & Packaging
Is Salem&Co jewelry suitable for gifts?
Absolutely. Many of our pieces are designed around meaningful symbols and personal stories, making them especially suitable for birthdays, anniversaries, milestones, celebrations, or simply as a thoughtful gift.
Does my jewelry come packaged?
Yes. Salem&Co orders are carefully prepared and packaged before shipping.
Can I send an order directly to someone as a gift?
Yes. Simply enter the recipient's address as the shipping address during checkout.
If you have a special request regarding the gift, contact us before your order is prepared and we will do our best to assist.
Contact
How to contact us?
Our Dedicated Advisors are available 24/7 to assist you.
EMAIL To reach one of our Dedicated Advisors, you can send an email to customercare@salemandcoofficial.com
At Salem&Co., there are real people and a family behind every order. Whether you have a question before purchasing or need help after your jewelry arrives, we're here to help.